Privacy Policy

Tibb Natural Health is the registered trading name of Ainsley Macadam.

We specialise in Unani Tibb traditional herbal medicine and associated therapies i.e. hijama/cupping and colon hydrotherapy. As you would expect of any healthcare provider we regard your privacy to be of equal importance to your healthcare.

The individual responsible for your data protection and privacy is Ainsley Macadam.

Information is collected from you in a number of important and necessary ways. From the point of initial contact your information is collected and stored so we can ensure a comprehensive, superior and, most importantly, safe treatment experience with us. We hold information regarding your health condition, medication, previous treatments and proposed healthcare plan as well as personal and identifying contact information. You will be asked to consent to your information being collected and stored as part of our service. All paper based information is stored in lockable storage and key holders are controlled. All IT based information is password protected and passwords are reviewed regularly.

Via the website, other personal information we collect might include your name, address, email address, IP address and information regarding which pages are accessed and when. If you make a purchase with us, we will store the orders and products you have purchased and these are accessible via your online account.

When you place an order, your card information is not held by us. It is collected by our third party payment processors who specialise in the service of online capture and the processing of credit/debit card transactions. Credit/Debit card transactions are processed by PayPal (whose privacy policy can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-full ). Our on-line booking system is operated by Setmore (whose privacy policy can be found here: https://www.setmore.com/#privacy-policy) and is serviced by Stripe (whose privacy policy can be found here: https://stripe.com/gb/privacy).

Tibb Natural Health may use your information to:

• Process orders that you have submitted.
• Ask for your opinion on the products and services we provide.
• Notify you of changes to our services.
• Tailor your treatment plan to your health needs.
• Send you communications which you have requested that may be of interest to you.
• Personalise your onsite shopping experience.
• Personalise marketing communication if we have permission to contact you. We will hold your information on our systems for as long as is necessary for the relevant activity.

On occasions we may use your personal information under the legal basis of legitimate interests. An example of this is sending you emails about products you have bought or products which are similar; However if you told us you don’t want emails like this; we won’t email you marketing emails at all. In all cases a thorough Legitimate Interest Assessment (LIA) will have been carried out to ensure that your interests, and any potential risks to you against our own interests, are appropriate and proportionate.

We will never sell or rent your information to third parties. We will never share your information with third parties for marketing purposes.

In the event of treatment referral, or necessary discussion with your existing healthcare provider we always seek your permission to do so beforehand.  We will never discuss your healthcare with unauthorised 3rd parties.

This site uses SSL encryption to ensure that all personal information is handled in a secure manner. This encryption prevents third parties from gaining unauthorised access to your personal data when using our website (most web browsers show a green padlock symbol to confirm when an SSL encryption is in place).

We also take further steps to keep your data secure and protect against unauthorised access including the use of Firewalls, Antivirus/Malware protection and blocking access to suspicious traffic.

We are committed to delivering a positive email marketing experience, and it is important that we obtain an appropriate legal basis in order to communicate.

You can also choose to receive email marketing by freely giving explicit consent via either our newsletter sign up forms or when you register for an account.

You can withdraw consent or change your marketing communication preferences at any time.

We always try to ensure your data is as accurate as possible. We therefore encourage you to update your account with new data, especially around email address and billing/delivery addresses via your online account. If you believe the data we hold about you is incorrect then please contact us and we will update this in our systems as soon as is reasonably possible.

You have the right to ask for a copy of the information we hold about you. There is no charge to have a copy of this information.

If you wish for us to stop holding your personal data then you have the right to have this information removed from our systems. However, in accordance with UK tax law; we are required to securely store basic personal data of our customers for a minimum of six years and for insurance purposes we are required to retain Patient files indefinitely.

If you wish to update or remove your personal information, not withstanding those conditions listed above, or request a copy of the information we hold about you, please email health@tibbnaturalhealth.com. Please be aware that we will require you to verify your identity before requesting a copy of, updating or removing personal information to ensure personal data is kept safe and secure.

We may analyse your previous purchases to create marketing communications that are highly relevant to you in accordance with your marketing preferences. This information may also be used to enhance your onsite experience.

If you wish to object to this processing, but still want to receive general marketing communication, then you can object to this specific processing by emailing

Data Retention

Patient Records: are kept indefinitely.

Fulfilment and Financial Records: are kept for as long as required under financial regulations; after which time we may delete such records; typically after seven years.

Website Account: We reserve the right to delete your website account if your account has not been used for an extended period.

Email Marketing: Where you have consented for marketing communication, we will keep your data until you notify us otherwise or withdraw consent. We may delete your data for email marketing purposes after a prolonged period of inactivity.

Complaints Procedure

If you have a complaint on how we have handled your personal data then please email health@tibbnaturalhealth.com for the attention of Ainsley Macadam and we will investigate the matter. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO) by clicking here.

This Policy was last updated in January 2020.